Army National Guard (ARNG) Survivor Outreach Services (SOS) Coordinator

Location: States and Territories
Availability: For Immediate Placement
Salary: $60,000-68,000 Annual

The Military Personnel Services Corporation (MPSC) is seeking qualified, trained and capable individuals to serve as Survivor Outreach Services (SOS) Coordinator within the Army National Guard (ARNG) throughout the States and Territories. The SOS Program is designed to provide dedicated and comprehensive support to Survivors of deceased Soldiers. The position ensures the ARNG fulfills its covenant with Survivors through sustainment of a comprehensive multiagency program that improves Soldier and Family preparedness in the event of a catastrophic loss, maximizes cooperative efforts within organizations and agencies, ensures Survivors receive all the benefits to which they are entitled, and encourages Survivors to remain an integral part of the ARNG Family for as long as they desire. The SOS Program provides financial counseling referral and long term support to surviving Family members, ensuring the surviving Families’ concerns are addressed expeditiously in a holistic approach. The ARNG SOS Coordinator provides the states and territories a subject matter expert supporting programs and services to Survivors of fallen Soldiers. The SOS Coordinator will develop, administer, and coordinate SOS programs and services within the state or territory. The ARNG SOS Coordinator assigned to the state/territory will be formally supervised and provided program direction by MPSC and the national contract Program Manager located at National Guard Bureau, and will also receive technical guidance from the state or territory government point of contact.


Major responsibilities include (not all inclusive):
• Serve as Subject Matter Expert on Survivor support and services, responsible for all aspects of the SOS Program
• Provide basic financial information regarding financial affairs, including but not limited to survivor benefits, budgeting, college savings plans, health care (Tricare and Medicare), long term care insurance, asset allocation, retirement savings, life insurance, and other related programs and services.
• Conduct briefings to community to increase knowledge of SOS services and support.
• Communicate with leadership, assess and analyze data from surveys and informational interactions and identify needs, refer as appropriate for assistance and develop a plan-of-action based on client needs, provide follow-up.
• Coordinate briefings, orientations, workshops and networks to enhance local and state delivery with agencies.
• Serve as an advocate for eligible beneficiaries.
• Coordinate with Casualty Assistance Center (CAC) Benefits Coordinator/Specialist and ACS Support Coordinators in service delivery to Survivors.
• Ensure all case records, follow-up/outreach, training, reports and procedures are in compliance with ACS accreditation standards.
• Coordinate and conduct support groups, life skill education and supportive counseling for Survivors using various venues. Provide information, referral, and respite care services as requested.
• Provide and/or assist with financial readiness training and assist clients in managing complex financial issues in coordination with applicable agencies to resolve issues.
• Inform and brief state/territory leadership, ACS Director, and ARNG Soldier Family Support and Services Division Chief on all issues impacting survivors. All issues not resolved will be immediately referred to ARNG SSFS for resolution.

Qualified candidates must have:
 Four-year degree in Business, Communications, Organizational Management or equivalent and five (5) or more years experience in related field. Other combinations of experience and education that meet minimum qualifications may be substituted.
 Must have knowledge of military lifestyle.
 Knowledge, experience, and skills in the area of military personnel, finance, human resources, wellbeing, family, and deployment cycle support is preferred. Working knowledge of the structure and operation of the ARNG is preferred.
 Exceptional customer service—good oral and written communication skills.
 A valid state driver’s license; Proficiency in Microsoft Word, Excel, Power Point and Database use experience.
 Work at times requires extended work hours; Ability to travel required.

MPSC offers a competitive benefits program which includes: 10 paid vacation days, 10 paid holidays, 10 paid sick days, 401K (w/3% company match), $50k Life Insurance Policy, and a comprehensive Health and Dental Plan. Interested parties should submit questions or resumes, via email, to Dr. Janet Marquis, PhD at jmarquis@mpscrc.com AND Questions—call Janet @ 571-215-8974. Resumes should not exceed two pages.

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Personal Financial Counseling

The Personal Financial Counselor (PFC) counsels, educates and creates personalized strategies for Military Service members on personal financial readiness, money management, and budget management, enabling them to maintain or reach financial health. The PFC provides in-depth evaluation and analysis of the client's financial history, identifies resources and provides counseling individually, to couples, in group situations, face-to-face or through telephone consulting. The PFC develops networks of resources and new and experienced financial counselors, and may oversee work distribution and related administrative duties of assigned contract counselors. The PFC works with military liaisons and provides input/recommendations for training programs, resource development and program development.



Duties and responsibilities include:

•Assists with program design recommendations to military installations to strengthen Financial Readiness courses, service delivery, program development, resource development, needs assessment, etc.

•Appraises individual military service member's personal financial condition and recommends program alternatives and resource availability.

•Conducts requested training on financial planning for family separation, short notice deployments, permanent change of station, transition from the military, etc.

•Establishes network or financial counseling resources for military service members and their families.

•Performs outreach and coordination with organizations.

•May schedule, distribute work, and manage/track activities of contracting counselors, providing training on military lifestyles, issues and resources. Reports activities and metrics to management.

•Coaches and develops military service members to improve financial record keeping, create and/or maintain a personal budget and a financial plan to achieve solvency and financial stability.

Position requires a Bachelor's Degree or an equivalent combination of education and experience. Certification as an Accredited Financial Counselor, Chartered Financial Consultant, or Certified Financial Planner preferred. Three years Financial Counseling and/or budget/credit analysis and counseling experience or any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position. Expertise in military deployment, reintegration, pre-retirement, and/or separation from service planning, including Survivor Benefit Plans, retired pay projections, healthcare/TRICARE, veteran benefits, tax treatments, retirement and estate planning, etc.


TO APPLY:
Please visit the company’s website at www.careersathealthnet.com. In the left column, enter “Personal Financial Counselor,” press red enter button, and scroll down the page to view the list of Personal Financial Counselor opportunities, available locations, and to submit your application and resume.

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