#1 Account Manager for BHN Business Solutions
Tracking Code12845
Job Description: The Indianapolis Division of Bright House Networks is looking to fill our Account Manager position for BHN Business Solutions. The purpose of this position is the retention of current customers by securing long term service agreements and thereby reducing potential disconnects.
Principal responsibilities include:
1. This is a quota/commission/bonus based position based on retention of current clients, sales and up selling of current products and services.
2. Will call on existing customer base either by telephone or in person field calls to reduce disconnects for the business unit.
3. Must execute long term service agreements with current customers.
4. Management of service agreements and contracts. Maintenance and administration of said files.
5. Ensure compliance and enforcement of existing service agreements and contracts.
6. Provide monitoring of all disconnects and ascertain the reasons for clients canceling of service.
7. Sell ancillary products and services, and up sell higher bandwidths.
8. Provide reports as to disconnect reasons and recommend solutions to reduce client churn.
9. Follow-up and resolve client issues by choosing an appropriate course of action.
10. Trouble-shoot customer service problems and follows appropriate action as is needed.
11. May serve as a sales representative and sell ancillary services, speed upgrades, and utilize retention skills in order to save a potential downgrade or disconnect of service.
12. Will consult with GM as to any save offer relative to any competitive environment.
13. Responsible for order entry for new, upgrade, downgrade, transfer or disconnect of service and responsible for accurate computer entries and paperwork associated with any transactions.
14. Acts as backup to HSD Department Coordinator
15. Will assume over all administration of all National Accounts sales. Will assist GM in client inquiries, NA accounts and transfer's to a Virtual Office products package of products to all BHN divisions.
16. Will assist GM with assigned reporting functions as to required sales reports, and will report to Vice Presidents when GM cannot report same.
17. Interface with Advance Newhouse and the GM on reporting and other requests.
18. Performs clerical functions, such as responding to written customer inquiries, completing daily, weekly or monthly reports, and various other non-phone functions, as assigned.
19. Responsible for promoting a welcoming, friendly, professional environment.
20. Performs other duties as assigned by the GM of Business Solutions.This position reports to the General Manager and has no supervisory responsibilities. Extensive outside contacts with customers and the general public are a key to this position.
Required Skills To be considered for this position, one must meet the following basic requirements:
* High School diploma or equivalent
* 2 years business-to-business (B2B) sales experience
* 2 years work experience with Contact Management Systems (CMS)
* Ability meet and/or exceed sales quotas
* Excellent communication skills and ability to maintain harmonious relationships with internal and external customers
* Intermediate to advance level skills set in MS Word, Excel and Outlook
* Ability to use PC, telephone and other office equipment
* Organization, time management skills and ability to work under minimal supervision and guidance
* Ability to make sound judgement decisions
Candidates with the following skills/education are preferred:
* Two, or more, years of college
* Two years of management and B2B sales work experience
* Intermediate to advance level skill in MS PowerPoint
* Bi-lingual English/Spanish * Work experience of billing systems and sales provisioning from CMS into billing system
* Experience with ICOMs billing system
We are an Equal Opportunity Employer.
Job Location: Indianapolis, IN, US.Position
Type: Full-Time/Regular
Please direct candidates to submit their resume online at:
Contact:
Merry Juerling,HR Specialist
Bright House Networks
Indianapolis Division
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#2 Director of Recruiting at Aon Service Corporation
This Chicago-based Director of Recruiting will manage a recruitment staff within the following lines of business: Aon's Consulting Division, Aon Service Corporation, Aon Underwriting Managers, and Aon Reinsurance.
Will be responsible for developing and implementing effective recruiting and hiring procedures and practices that will result in attracting and retaining the best qualified candidates for all positions.
Responsible for networking with and advising managers on hiring strategies, practices, and procedures. Reports to the VP – Recruitment.
Manages up to 8 recruiters, locally and remote. Plans and directs activities of staff in carrying out such functions as developing sources of qualified applicants, conducting screening interviews, administering tests, and evaluating applicant qualifications.
Develops departmental policies and procedures to support Aon’s recruiting efforts. Ensures recruiting programs are in compliance with all applicable laws and regulations.
Works directly with managers regarding placements.
Ensures job specifications and desired qualifications are clear as well as advising managers on interviewing and candidate selections.
Ensures that recruiters are presenting a diverse slate of candidates and are actively pursuing passive candidates.
Develops departmental recruiting budget and monitors budget performance on an on-going basis.
Prepares statistical reports concerning recruitment, interviews, and new hires.
Makes recommendations to senior HR leadership for improvement of organization's recruitment policies, procedures, and practices.
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities, and conducts disciplinary activities as necessary.
Performs other duties as assigned.
Ideal candidate has 8+ years of solid full cycle recruitment expertise with at least 4 of those years in a management role in a management role.
**Excellent matrix reporting expertise required!**
Must have the ability to build and maintain strong customer relationships, both within and outside of Aon.
Excellent communication (written and verbal) and computer (Word and Excel) skills required.
Must have the ability to interpret and apply policies, procedures, and laws related to employment activities and exercise confidentiality and discretionary judgment.
Must have the ability to identify and analyze organizational needs and provide possible solutions.
Must be flexible, creative, team-oriented and process-driven.
Must have the ability to effectively coach, counsel, train and motivate staff.
Bachelor’s Degree in Business or Human Resources plus equivalent experience required.
Master’s degree preferred.
In return for your expertise, Aon Offers a highly visible role with the opportunity to impact process and create an excellent carer path.
