Baxter in Bloomington Hiring
Baxter Healthcare/BioLife Plasma Services Receptionist
Salary Range: $8.81 - $12.95 Hour
Baxter's BioScience division is a leading producer of both plasma-based and recombinant clotting factors for hemophilia, as well as biopharmaceuticals used to treat immune deficiencies, alpha 1 antitrypsin deficiency and other blood-related disorders. Baxter also produces vaccines for the prevention of infectious diseases, as well as biosurgery products used for hemostasis and tissue-sealing in surgery. Baxter BioScience''s breadth and depth of expertise in recombinant protein manufacturing, plasma fractionation and proprietary Vero-cell vaccine manufacturing technologies set it apart from other companies in these fields.
Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping.
* Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system.
* Resolves routine and some non-routine customer questions, complaints, and requests.
* Investigates problems related to shipment of products, credits, and new orders.
* Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock.
* May setup new accounts, maintain other records, prepare required reports
* Must be able to operate a personal computer and appropriate software packages.
* Must have good communications skills as well as good interpersonal and organizational skills.
* High school diploma required. Minimum of 3 - 4 years experience in customer service.
Baxter Healthcare Pharmaceutical
927 S Curry Pike, Bloomington, IN 47403
(812) 333-0887
www.baxter.com
